Refund policy

 

PRET-A-PORTER HATS

14 day returns guarantee. We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unworn and unused within 14 days of the date of arrival. The date the items were despatched to you by us will be detailed in the documentation with your order. All items which you wish to return must be returned in their original packaging or equivalent with their labels intact.

You may either exchange the item for something else, subject to stock availability or receive a full refund of the price paid.

The refund can only be made to the card used when paying for the order. We will email you as soon as possible once we have received the goods back from you. Please allow up to seven days for payment to be processed following our receipt of the goods whose value is being refunded. If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.

 

MADE TO MEASURE HATS

Returns and exchanges on Made to Measure products are allowed just in case of:
a) with a fault.
b) with a discrepancy to the product’s information on our website.
c) with a discrepancy to the order that was placed.

Please wrap your parcel securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using the Post Office. Please clearly indicate goods are being either returned for refund or exchange.

Please return your parcel to: 

Cappellificio Biellese 1935 Srl - Via Marconi 3, 13900, Biella, Italy

In any event damaged, worn or used items will not be refunded or exchanged.

Please note you will be responsible for the costs of returning the items to us, unless we delivered it in error.